Bloom Support

Need help with Bloom, found a bug, or want to suggest a feature? Everything goes through the public issue tracker below. No account details or personal information are needed to reach us.

Open a support request

You will need a free GitHub account to post. Existing conversations are readable by anyone at the issue list — please check there first, since your question may already be answered.

What to include in a bug report

Your device model and iOS or Android version
Your Bloom version
What you did, what you expected, and what happened instead
Whether it happens every time or only sometimes

Requests are public. Do not post passwords, contact details or private study records. Screenshots are welcome when they do not contain private information.

Common questions

Do I need an account or an internet connection?

No. Bloom's timers, tasks, goals, history and insights all work offline, without signing in.

Where are my tasks and history saved?

On the device you installed Bloom on. App updates keep compatible saved data. Bloom currently has no cloud sync, export, import or recovery download.

What happens if I delete the app?

Deleting it removes its local data. On iOS, Offload App keeps the data. Reinstalling a deleted app cannot recover your records, because the developer never receives them in the first place.

Why did a timer alert not appear?

Check Bloom's alert settings, then the notification or alarm permissions in your device's own Settings. Availability depends on your operating system, device permissions and notification settings.

Why does ambient sound stop in the background?

Rain, waves and hush currently play while Bloom is active. Continuous background ambient audio is not implemented.

Can I correct my session history?

Yes. Open your history and use the correction controls on the record you want to adjust.

Privacy

Read the Bloom privacy policy for what the app stores, where it is kept, and how to remove it.